As all our products are made to order, we do not offer refunds or returns. Each Luvio Care product is custom-prepared exclusively for your order, ensuring quality standards. Please review all product details before placing an order.

Delivery usually takes between 2 to 4 weeks, depending on the product type and delivery location. We will update you regularly on the progress.

Cleaning products are formulated with precise ingredient ratios. Slight variations in scent, color, or viscosity may naturally occur between production batches. Additionally, lighting conditions and screen settings can cause differences in how product colors appear online. We ensure consistency in every batch but minor natural variations are expected.

Yes, we offer customization in terms of quantity, concentration, and fragrance to match your specific needs and preferences.

We use high-quality, lab-tested ingredients including plant-based surfactants, enzymes, and safe-grade disinfectants — ensuring effective cleaning without harsh chemicals.

We do not offer any warranty on our cleaning products. Since each product is freshly prepared and made to order, we recommend inspecting the product upon delivery. Our team ensures quality checks before dispatch, but we encourage customers to use and store the products properly to ensure effectiveness and safety.

Yes, we offer delivery services within a 60 km radius of our store location. For areas beyond this range, please contact us to check availability.

Shake the bottle well before use, dilute as directed on the label, and store in a cool, dry place away from direct sunlight. Keep out of reach of children and away from food surfaces unless the product is labeled food-safe.

Yes, you can visit our store to see sample products, formulations, and fragrances before placing an order. We recommend visiting in person to make an informed decision, as once an online order is placed, changes or cancellations are not accepted.