Luvio Care – Shipping & Return Policy

At Luvio Care, we are committed to delivering high-quality cleaning liquid products tailored to your needs. As each item is carefully prepared and quality-checked, our shipping and return policies are designed to reflect the care and precision involved in our process. Please read the following guidelines before placing an order.

1. Shipping Policy

• All our products are prepared for order. Production begins immediately after your order is confirmed.
• Estimated delivery time ranges from 2 to 4 weeks depending on product complexity and your location.
• We currently offer delivery within specific regions. For out-of-zone deliveries, please contact us to check availability.
• Customers will be notified once the product is ready for dispatch and provided with delivery details.

2. Product Inspection at Delivery

Customers are strongly encouraged to inspect all items thoroughly at the time of delivery. Our team ensures proper quality checks before shipping, but if you notice any damage or defects, report them immediately to the delivery personnel and contact our support team within 24 hours with photographs and a description of the issue. Claims submitted after this period will not be accepted.

3. Return & Cancellation Policy

• All products are custom-prepared and made to order based on your preferences. Therefore, we do not accept returns or offer refunds under any circumstances.
• Once an order is placed and confirmed, it cannot be cancelled, modified, or exchanged.
• We do not offer refunds for buyer's remorse, incorrect measurements, or change of preference.

4. Damaged or Defective Items

If your item arrives damaged, please notify us within 24 hours of delivery. Contact us at +91 9042190902 or email luviocare@gmail.com with photos and your order number. We will assess the damage and provide an appropriate resolution such as repair or replacement, depending on the situation.

5. Non-Returnable Items

• All customized, made-to-order cleaning products
• Items accepted at the time of delivery without any damage report
• Products that have been assembled, used, modified, or not in original condition
• Orders made through promotional or final-sale pricing

6. Warranty

We do not provide a formal warranty on our cleaning products. While our products are made with care and undergo quality checks, proper use and storage affect performance. Issues caused by improper storage, mixing with incompatible substances, or misuse are not covered under any condition.

7. In-Store Purchase & Preview

Customers are welcome to visit our physical store to view product samples, formulations, and select product variants before placing an order. This helps you make an informed decision. Once an order is placed, the same no-return and no-cancellation policy applies to in-store purchases as well.

Contact Us

If you have questions about our shipping or return policy, feel free to reach out to us. We’re here to support you.

Phone: +91 9042190902, +91 9042123790
Email: luviocare@gmail.com
Address: 7/30, GST Road , Acharapakkam, Chengalpattu Dt - 603301